The Internet
5:00pm – 5:40pm GMT Thursday 4 Jun 2020

Universal Design Matters: Rethinking Adaptive Experiences

Kelly Goto

Designing for the average person is passé. Instead, we need to design using edge cases to define new boundaries for natural, useful, and meaningful interactions. Although more than 15% of the population in the U.S. is considered disabled, we are all situationally disabled on a regular basis. And our aging population continues to grow.

Join design ethnographer Kelly Goto as she shows how universal design principles will enable a new era of adaptive experiences — and how this thinking will benefit all.

About Kelly Goto
Principal of gotoresearch LLC
A head and shoulders image of Kelly Goto

As an evangelist for design ethnography, Kelly is dedicated to understanding how real people integrate products and services into their daily lives. Kelly is principal of gotoresearch LLC, which she began because of her belief in the power of Service Design to empower lives and fuel innovation. Over the last two decades she has focused her UX research and Ethnography towards this goal; working with clients such as Netflix, Citrix, Hyundai and Sony to meet the real needs of real people.

Her style and passion make her a popular keynote speaker, instructor and consultant on Applied Ethnography, Lean UX Processes and Emotional UX. Her book, Web Redesign 2.0: Workflow That Works, is a standard for user-centered design principles., is used in corporations and university curricula in 22 languages.

As a popular speaker, author and supporter of the 2.0 Aging movement, Kelly maintains a balance between keynotes and coffee, devices and disconnecting.

Kelly previously appeared on Fluxible TV during the 2014 broadcast.